Arrival and check-out

You are free to enter your room at Hotel Klausnerhof on your arrival day from 3.00 pm. Please inform us by phone if you want to check-in after 6.00 pm. On your day of departure, we ask you to clear your room by 11.00 noon. Afterwards, we will gladly store your luggage free of charge until your final departure. Additionally, you are welcome to use our wellness area at no cost upon prior arrangement.

Down payment

Please be aware that payments from non-EU countries incur fees. Therefore, we recommend payment by credit card. We are happy to accept payment via MAESTRO, VISA, MASTERCARD, and AMEX offering you a convenient and secure transaction.

Bank account Austria:
BTV Mayrhofen
IBAN: AT571639000139187911
BIC: BTVAAT22XXX

Bank account Switzerland:
IBAN CHF-Konto: CH08 0852 5000 SA31 308A A
SWIFT (BIC): BTVACH22
Postcheck-Konto: 85-723761-3

Dogs

Your well-behaved, four-legged friend is welcome at Hotel Klausnerhof upon prior notification. We charge for your dog 20 euros per day, excluding food. For hygienic reasons, animals are not allowed in the restaurant and the spa area. Please consider appropriate insurance against any possible damage.

Meals

• Breakfast from 7.30 am to 10.30 am
• Afternoon snack from 3.00 pm to 5.00 pm
• Dinner from 6.30 pm to 8.00 pm

Local tax

The listed room prices are exclusive of local tax. This tax applies to guests aged 15 years old and amounts to 1.80 euros per day and person.

(from December 1st, 2024 EURO 2.60 per person/day)

Bike rental

Rental of mountain bikes at Intersport (a sports shop) in Hintertux (600 m from the Hotel), rental of e-bikes in Hotel Klausnerhof (against payment).

Reservation

We require a written reservation by postal vote, fax, or email. The reservation is valid as soon as the down payment (30 percent of the total price) has been transferred to our bank account. If you provide us with your credit card details, we are happy to undertake the debit for you.
 

Travel insurance

We are sorry if you are unable to head off to your deserved holiday. To ensure that no uncovered costs arise, we recommend taking out travel insurance.

Sauna World

Hotel Klausnerhof’s saunas are textile free and are open from 3.00 pm to 7.30 pm for guests aged 16 years. A wellness bag with a bathrobe and slippers resides in your room.

Underground parking space

We have one underground parking space for your vehicle ready per room at no cost. The height is 2.20m.

Water World & Sauna opening times

• Indoor pool from 7.00 am to 7.30 pm
• Outdoor pool from 3.00 pm to 7.00 pm
• Hot tub from 3.00 pm to 7.00 pm
• Saunas from 3.00 pm to 7.30 pm

Payment

At Hotel Klausnerhof, you can settle your invoice via cash, debit card, or credit card (MAESTRO-Card, VISA, MASTERCARD or AMEX). An international ATM is within the Hotel’s reach.

Room requests

Thank you for understanding that we cannot guarantee room numbers and floors. Of course, we assure the booked room category.

Surcharges / reductions & other

• Unused services of the arrangement or included services cannot be replaced or refund
• Bookable breakfast 18.00 euros
• Bookable lunch box 8.00 euros
• Dogs 20.00 euros per day excluding food